Create Customer Refund

This guide provides step-by-step instructions on how to create a customer refund. By following these instructions, you will be able to navigate to the necessary pages, select the correct options, and save and submit the refund successfully.

Step 1: Navigate to the Accounting Homepage

Step 1

Step 2: Click "Sales Invoice"

Step 2

Step 3: The List View will show all transaction statuses

Step 3

Step 4: Click the Status dropdown and select "Return"

Step 4

Step 5: The list will become shorter

Step 5

Step 6: Select the correct Return

Step 6

Step 7: Double Check everything is correct

Step 7

Step 8: Click the "Create" button and select "Payment"

Step 8

Step 9: The Payment Record will open up

The Payment Record will open up. Note it is type Payment against the Customer on the Return

Step 9

Step 10: The Previous Credit Note is listed along with the amount from that transaction

Step 10

Step 11: Click "Save"

Step 11

Step 12: Click "Submit"

Step 12

Step 13: Click "Yes" to post the Refund

Step 13

Step 14: Click the Print Icon to generate a payment document

Step 14

Step 15: This could be printed and sent or emailed to the customer

Step 15

Step 16: Click the payment record to return to the transaction

Step 16

Step 17: Click "Ledger" to view the accounting records created

Step 17

Step 18: The General Ledger has been updated with the amounts of the refund

Step 18