# Customer Returns

This guide provides step-by-step instructions on how to navigate through the customer returns process, making it easier for someone to understand and follow along.

## Step 1: Open a List of Sales Orders from the Selling Homepage

 ![Step 1](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC82YjI3MjgwYS0xZWYyLTRhNmItOTFlZi1hMTExYjFmODNiZmIvYXNjcmVlbnNob3QtN2Y5NjI3NTguanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.SGVTzy_xtsZHFWbM90m6dMlmXJFYKgedorc2MTP2bkw)

## Step 2: Select an Order where the delivery has been completed

 ![Step 2](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC80OTIyODI0MC1iZDY0LTRkM2QtODRhMy01ZjU0YjhlZGU2ZjYvYXNjcmVlbnNob3QtNjIyYWUzZGIuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.REvcTOd82NoJbbrqq69EayvL5N9uUS0qk9WBifMK6mw)

## Step 3: You will see on the Sales Order the goods that were sold to the Customer

 ![Step 3](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC8zMzY5MTMzNS02MDczLTQyZjMtYmZiNS1jMjM5MGVhNjJmMjgvYXNjcmVlbnNob3QtY2JlYjJlOWYuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.pPPpuf7EziiXRH9tc5YNChhEk9OBOvD3F7-RBNOGWvc)

## Step 4: On the Connections Tab you will see the links to Deliveries and Invoices

On the Connections Tab you will see the links to Deliveries and Invoices. Click "Delivery Note"

 ![Step 4](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC84OTYwOTJmYi05ZTI0LTRlZmEtODAzMy04YjBmOGEwZDUyYzEvYXNjcmVlbnNob3QtNmQxODViNWQuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.NMTXr3rIDjrGEkGcGD63xhCDikdSkqV66f4pOityvYM)

## Step 5: Open the Delivery Note

 ![Step 5](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC82Mzc1YTMxOS03OTY3LTRmZDQtYWMzNy0xNDQ4NWEyY2MwZWQvYXNjcmVlbnNob3QtYTE1NDI2YTYuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.fVPRgAOs3a61_CWSho1vdQZ69Igx9-uTmlxvSODlqDU)

## Step 6: The items that were delivered are the same as the order

 ![Step 6](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC8zY2Y0NDQ4ZS05YmEzLTQ5YWMtOTU5ZC1iMWVlOWUwMTM2ZmEvYXNjcmVlbnNob3QtYTg5NzM0YWQuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.U9zQtlJudleOFD32CB6vY56y04IUV9C8IZneGIahq3c)

## Step 7: Click "Create" and select the Sales Return to process the customer return

 ![Step 7](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC81YjdiYzQ0NS0yOTAzLTRiZjMtOTViMy00YjhlNmYxZTkyNWUvYXNjcmVlbnNob3QtMzEzZDhjN2UuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.ZzT3O3fwV7PK3KT4XIeNoYiTxxiXXNzzNxO1IKhfJp4)

## Step 8: Note the system creates a reversal of the Delivery Note

 ![Step 8](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC81OWEzY2RiZC1iOTJjLTQzZjItOGM1OC02ODRkOTNmZDY2NGYvYXNjcmVlbnNob3QtNGUxNmY3MTIuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.vTFNCsKdLM-dKWzxlL6ZHxB23NluQHUUR_sVFWHyMz0)

## Step 9: Click "Save"

 ![Step 9](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC82ZTkxMTNkMy03NjNmLTQzNGItODRhMi0zMDNkMmJhZmZhYjAvYXNjcmVlbnNob3QtOWIxZTM4ZmUuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.CsqI6bLOdNFIZiYMXR3w0p_cML1Lva9tv7UnkU2vjXg)

## Step 10: Click "Submit" to confirm the return

 ![Step 10](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC9mOGI5OTMyMy02MDc2LTQzNTUtYjVlOC04Y2QzNDcxNjAwNTIvYXNjcmVlbnNob3QtMjdjYTQzN2QuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.-94oOuUc99I4q5SQUXqQ8HCAne7XrV5j1u6d5CtnbqQ)

## Step 11: Click "Yes" to process the transaction

 ![Step 11](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC9hNzY2MWE3MS0xZWVlLTQyNjMtYjYyZS00Y2M1OGY1OWM3NTMvYXNjcmVlbnNob3QtN2U3OWJhNzIuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.623h7PUr1q-3x_KJ3oVfJKLQrxuA_3hlpmJayprQyoc)