# Enter a Credit Note Against a Return

:::info
For the full refund workflow including the cash refund step, see the [Refund a Customer user guide](/doc/28b48d2f-3e1f-4b97-9d77-a7a180f511ca).

:::

This guide provides step-by-step instructions on how to enter a credit note against a return. By following these steps, users can easily navigate through the process and ensure accurate record-keeping.

## Step 1: Click "Delivery Note" on the Stock Homepage

 ![Step 1](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC81ZGIyOWFkMy1kMjYxLTQ4Y2UtOTJkMC0wYzZlM2QxYWM5MTAvYXNjcmVlbnNob3QtMmMzOTU5ODguanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.eBo3z2oFu9DE6c5tnERRdjzmbQTsFZ7e-u12Gqit5E4)

## Step 2: Select the correct Return record

 ![Step 2](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC9kNWM4MDZhYS1kOGE1LTQxOTAtYTQ1Yi05ODIyNDVlNmZkM2QvYXNjcmVlbnNob3QtNDJmYWRhNWMuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.U-bEMNCcmvvX0ZS-b3myhd6sseeHKxqq6SX0Zmx_s9I)

## Step 3: You will note the negative quantity for the item on the Delivery Note

You will note the negative quantity for the item on the Delivery Note. Click "Create"

 ![Step 3](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC8wZDk2ZDhiMS0yNTM0LTQ4NDMtYjRlOC0wY2E3ZmI4MjA4ZjkvYXNjcmVlbnNob3QtZDEyY2VmOTAuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.ML8vq9hhXUhXMshEF_7QNEyAPgfzb4SYxhDH_q6pqoA)

## Step 4: Then Click "Credit Note"

 ![Step 4](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC80MmRkMDY1MC04NDM5LTQ2ZWMtYTE0NS1iZTk4OTFmZTJkMjYvYXNjcmVlbnNob3QtMzEwZDM4YWYuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.DHlockOBtLsr1tsYhJSB1na1S7q75djNddE9aj-iFVE)

## Step 5: Note the checkbox for Return is checked

 ![Step 5](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC83NzAxMmMyNC0yOWVkLTRlOTMtYjFjZS0yMDE2ZTAyZGM0Y2QvYXNjcmVlbnNob3QtYzhiNTQ2MjcuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.YNrCrDIU8w9moRTXD9nhEGPX550qkXjyLAzi_9r5kMU)

## Step 6: Click "Save"

 ![Step 6](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC9lZjQzNWUxNS1mMTBhLTQ3MmEtOTU4My0yODUzYTEwYmY3OTEvYXNjcmVlbnNob3QtMmE4MjdlMWYuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.EJZygAdjtMxjIw5wlY9M3iX7rROVfMlf3tuoa0ptxEY)

## Step 7: Click "Submit"

 ![Step 7](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC9mYjY5NGZhMi1hYmIxLTQzM2EtYTU5Yy1iMGQ1MzM4NzM5NGIvYXNjcmVlbnNob3QtZDEwNTBmMTYuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.YPvIF6z_PSreVuTFUwPKJX4HDRVnTR0Z5FsxHGiFuls)

## Step 8: Click "Yes" to process the Credit Note

 ![Step 8](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC85ZmU4OWRjZS1mMzc3LTQzOGYtODM4OS0wNmE1ZjYyMTMyYjMvYXNjcmVlbnNob3QtOTM4ZmU3NjMuanBlZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNjIwOTAwLCJleHAiOjE3OTI3MDczMDB9.QUFzP6QfhD8fhnjbj4ylo1zrSAOjM5EZMQWRlcQM1iQ)