Logging in and accessing your site

This page covers how to reach NexWave, sign in, and recover access if you are locked out.

Your site URL

Each NexWave customer runs on their own dedicated site. Your URL follows the pattern:

https://<your-organisation>.nw-erp.io

Your administrator will share the exact URL during onboarding. Bookmark it: you will use it every day.

If you have a custom domain (for example, erp.yourcompany.co.nz), the same login flow applies; only the URL changes.

Signing in

  1. Open your site URL in a modern browser (Chrome, Edge, Firefox, or Safari, latest versions).

  2. Enter your email address and password.

  3. Click Login.

By default you land on the home workspace assigned to your role. From there the side menu lets you jump to any other module you have permission to access.

Forgot your password?

  1. On the login screen, click Forgot Password.

  2. Enter your email address and click Reset.

  3. Check your inbox (and your spam folder) for a reset link from the system. The link is single-use and expires after a short window.

  4. Click the link, set a new password, and sign in.

If the reset email never arrives, your administrator can issue a fresh link directly from the User record.

First-time login

The first time you sign in, you may be prompted to:

  • Set a new password, replacing the temporary one your administrator provided.

  • Set your time zone and language: defaults to your organisation's locale, but you can override per user.

  • Acknowledge the terms of use, if your organisation has enabled them.

You can revisit any of these later from your user profile (top-right avatar > My Settings).

Logging out

Click your avatar in the top-right corner and select Log out. For shared computers, log out at the end of every session.

Common access issues

  • "Invalid login": triple-check the email address (NexWave is case-insensitive on the email but the password is case-sensitive). If you are sure the password is correct, request a reset.

  • "User disabled": your administrator has deactivated the account. Contact them to re-enable it.

  • "Site cannot be reached": the most common cause is being off the corporate VPN if your site is restricted to a private network. Otherwise check your internet connection or whether the site has been temporarily taken down for maintenance.

  • Stuck on a loading screen: hard-refresh the page (Ctrl+F5 on Windows, Cmd+Shift+R on macOS). If that does not help, clear your browser cache for the site.

Browser and device support

NexWave is a web application, so it runs anywhere a modern browser does:

  • Desktop: Chrome, Edge, Firefox, Safari (latest two major versions).

  • Tablet: works in landscape on iPads and Android tablets; some dense list views feel cramped on small screens.

  • Mobile: usable for approvals, quick lookups, and time entry. For data entry on full forms, a desktop is recommended.

Related documentation