# Start a NexWave Cloud Trial

This guide walks you through creating a NexWave Cloud account, choosing the right edition, configuring your site, completing checkout, and opening the site after setup finishes.

Use this guide when you are starting from the self-service NexWave Cloud signup page. If your NexWave site has already been created for you, use the password setup email you received instead.

## Before you start

Have these details ready:

* Your work email address.
* Your business name and address.
* Your **GST number**, if your business has one.
* The country or region your business operates in.
* The edition, team size, and billing cycle you want to start with.
* A preferred **Subdomain** for your site. It must be at least 5 characters, use lowercase letters, numbers, or hyphens, and cannot start or end with a hyphen.
* An optional company logo image.
* A payment method, if the checkout page asks for one. Some trials can start without a card, while others collect a card but do not charge during the trial period.

## Step 1: Create your account


1. Open the NexWave Cloud signup page.

 ![Create your NexWave Cloud account](https://docs.nexwaveapp.com/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzL2YxMTg5ZTEzLTdlMTQtNDA1ZC04MDI1LWMxZmI0Y2Y2MTg0ZC9kMGI2Y2JkZS0wM2U1LTQxZmUtYjYyNS1mMWQ2NmNjMzBlZTgvMDEtY3JlYXRlLWFjY291bnQucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3OTI2MjA5MDAsImV4cCI6MTc5MjcwNzMwMH0.QIf_mFl8cTRQS76QA0jHJbbpPe1Igev_GE47bQGSYh4)


2. Enter your **Full name**.
3. Enter your **Work email**.
4. Click **Send sign-in code**.
5. Check your inbox for the six-digit code.
6. Enter the code on the **Verify your email** page.

The code expires after 10 minutes. If it expires, or if you entered the wrong code, click **Send a new code** after the resend timer finishes.

If you already have a NexWave Cloud account, click **Sign in** instead and enter the code sent to your email address.

## Step 2: Choose your edition

The **Choose your NexWave edition** page shows the editions available for your region.


1. Set **Region** to the country you want the site configured for.
2. Choose **Billing**: **Annual** or **Monthly**.
3. Choose **Team size**: **1-5 users** or **6-20 users**.
4. Review the edition cards. Each card shows the edition name, included modules, monthly amount, and billing notes.
5. Select the edition you want.
6. Click **Continue**.

Some editions are only available for certain billing cycles or team sizes. If a card is disabled, change **Billing** or **Team size**, or choose another edition.

## Step 3: Configure your site

On the **Configure your site** page, first confirm the plan summary at the top. Click **Change** if you need to go back and pick a different edition, billing cycle, or team size.

Then fill in the site details:


1. Enter your **Subdomain**. NexWave checks availability as you type.
2. Wait until the page shows the subdomain is available.
3. Enter **Company name**.
4. Enter **GST number**, if applicable.
5. Upload a **Company logo**, if you want the logo added during setup.
6. Enter **Address line 1**, **Address line 2** if needed, **City**, **Region**, and **Postcode**.
7. Tick **Include demo data** only if you want sample customers, suppliers, items, and transactions added to the new site.
8. Review the free-trial message, if shown.
9. Click **Continue**.

Only tick **Include demo data** when the site is for evaluation or training. Leave it unticked for a live business site unless you specifically want sample records.

## Step 4: Complete checkout

After you click **Continue**, NexWave shows **Redirecting to Stripe** and sends you to checkout.

Follow the checkout instructions. Depending on the current trial settings, you may see one of these flows:

* No card is needed today. Add a payment method from your dashboard before the trial ends.
* No charge today. A card is collected so the subscription can continue after the trial.
* Standard checkout. Enter the requested payment details and confirm.

If checkout does not open, return to the form and try again. If the same error repeats, contact support from the button shown on the page.

## Step 5: Wait for site setup

After checkout, NexWave returns you to the setup status page.

You will see:

* **Setting up your site**.
* **Site**, showing the site address being prepared.
* **Status**, showing the current setup state.
* **Setup steps**, showing the setup timeline.

Keep the page open while setup runs. The page refreshes the status automatically.

If the page says it has not received payment confirmation yet, click **Verify payment and continue**. Use this only after you have completed checkout.

If the page shows **Provisioning failed**, use the action shown on screen:

* Click **Retry provisioning** when NexWave can continue from the existing setup.
* Click **Edit signup and retry** when you need to change the subdomain or other signup details.

You are not charged again when retrying from the failed setup page.

## Step 6: Open your site

When setup completes, the page shows **Your site is ready** and displays your site address.


1. Check your inbox for the password setup email.
2. Follow the single-use password setup link.
3. Choose a password.
4. Click **Open my site** to open your NexWave site, or click **Go to dashboard** to manage it from NexWave Cloud.

The dashboard lists your sites under **Active instances**. From each site card you can:

* Click **Open site** to launch the NexWave site.
* Click **Resend setup email** if the password setup email did not arrive.
* Click **Manage billing** to open the billing portal.
* Click **Retry failed setup** if the site is active but an optional setup step still needs attention.

## Review checks after opening the site

After you sign in for the first time, confirm:

* The company name is correct.
* The address and regional details are correct.
* The logo appears if you uploaded one.
* The site uses the expected region and currency.
* Demo records are present only if you ticked **Include demo data**.

Contact support if a required setup detail is missing or incorrect.

## Troubleshooting

| Issue | What to do |
|-------|------------|
| The sign-in code did not arrive | Check spam or junk mail, wait for the resend timer, then click **Send a new code**. Also confirm the email address is correct. |
| The code is invalid or expired | Request a new code and use the latest email. Older codes stop working after a new code is sent. |
| No editions are available | Change **Region**, or contact support if you expected an edition to be available for that region. |
| A plan card is disabled | Change **Billing** or **Team size**. Some editions are annual-only or limited to a specific team size. |
| The subdomain is not available | Choose another **Subdomain**. Use at least 5 characters, with lowercase letters, numbers, or hyphens only. |
| The **Continue** button is disabled on the site details page | Fill all required fields and wait for the subdomain check to show the subdomain is available. |
| Checkout does not start | Click **Back to form**, review the details, and try again. If the error repeats, contact support from the button on the page. |
| Payment confirmation is not detected | If you completed checkout, click **Verify payment and continue** on the setup page. |
| Setup shows **Provisioning failed** | Click **Retry provisioning** or **Edit signup and retry**, depending on the button shown. Contact support if the same failure repeats. |
| The site is **Active with Issues** | The site can be opened, but one or more optional setup steps need attention. Go to the dashboard and click **Retry failed setup**. |
| The password setup email did not arrive | Open the dashboard and click **Resend setup email** on the site card. |
| You need to change billing details | Open the dashboard and click **Manage billing**. |

## Related links

* [NexWave Cloud signup](https://cloud.nexwaveapp.com/cloud/signup)
* [NexWave terms of service](https://nexwaveapp.com/terms)
* [NexWave privacy policy](https://nexwaveapp.com/privacy)